Refund policy
At Niṣhkalā Design, we embrace slow fashion and sustainability, so we do not offer general returns or exchanges. However, if a product is defective, missing, or you need a size exchange, we are happy to support an exchange or resolution.
You may be eligible for an exchange if:
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You receive a defective or damaged item
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An item is missing from your order
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You wish to exchange for a different size (within 7 days of delivery)
How to report:
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Notify us within 48 hours of delivery (size exchanges must also be requested within 7 days)
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Email info@nishkaladesign.com with:
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Your order number
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Clear photos/videos showing the issue or item
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Unboxing video (mandatory for missing or wrong items)
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Our team will carefully review your case and offer a repair, exchange, or credit note if eligible.
Non-eligible cases include:
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Minor color variations
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Customer-induced damage after delivery
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Delays caused by courier or customs
